Phone Number

(03) 8598 6600

Email Address

Job Vacancy – Financial Counsellor at PPCG

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About Us

The Port Phillip Community Group started in the early 1970’s, promoting social inclusion, economic participation, and providing supports to those who are marginalised and on low incomes. We now operate from four sites across the City of Port Phillip.

PPCG works in partnership with residents, community, other providers, government, and businesses to assist people to lead happier, safer and more dignified lives by offering financial, practical and material aid, education, training, skills development, and a range of social and recreational activities.

About the Role

Our Financial Counsellors work within the Bayside Peninsula Financial Counselling Service. Core functions include:

  • Intake
  • Triage
  • Case prioritisation
  • Case work (telephone roster and face-to-face)
  • Data entry
  • Service provision of information and options to low income and vulnerable families and individuals who are experiencing financial crisis or chronic financial difficulties through a combination of casework, community education and secondary consultation.
  • To participate in appropriate community education programs for the purpose of raising awareness of financial issues including the provision of information and resource materials to community groups, schools and other welfare professionals.
  • To provide an outreach service in order to ensure accessibility to services.


You will join a committed team of professionals working in the vibrant City of Port Phillip close to cafes, beach and public transport. This role is 0.6 EFT (3 days per week) with access to salary packaging.

Key Selection Criteria


  • Diploma of Financial Counselling 
  • Significant financial counselling experience in the provision of intake, telephone triage, assessment and case work.
  • Membership of the Financial and Consumer Rights Council.
  • Experience working with clients in or at risk of poverty, family violence, family breakdown or other capability building services
  • Thorough knowledge of the relevant legislation and regulations pertaining to financial issues.
  • Highly developed skills in advocacy and negotiation.
  • Ability to work both independently and as a member of a team, and to contribute to program development, implementation and evaluation.
  • Excellent written and oral communication skills, including the ability to liaise and negotiate with government and non-government organisations, institutions and community groups.
  • Proven interpersonal skills.
  • Computer literacy
  • A satisfactory Criminal History Check


  • Experience working in a community centre
  • Knowledge of services in and around the City of Port Phillip or similar areas
  • Driver’s Licence

Application – Further Information

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.

A satisfactory completion of a Working with Children Check and National Police Check are mandatory for the preferred candidate.

Please submit your application (including responses to key selection criteria) and CV  by 5 pm February 1, 2019 to Rose Paduano, or contact for further information on: 03 8598 6600, or email:, using the subject line: Financial Counsellor via WEBSITE.

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Our Locations

St Kilda

161 Chapel Street
St Kilda 3182

T: 8598 6600
F: 9537 3279

South Melbourne

220 Bank Street
South Melbourne 3205

T: 9209 6830

400 Clarendon St
South Melbourne 3205

Port Melbourne

333 Bay Street
Port Melbourne 3207

T: 9209 6350

Alma Road

200 Alma Road
St Kilda East 3183

T: 9525 8746

© 2018 Port Phillip Community Group Ltd. ABN: 34 844 707 349 | Public Benevolent Institution endorsed by the Australian Tax Office to receive Deductible Gift Recipient Item 1 (DGR) status.