Information, support, referral & advocacy

This is a free, confidential service provided by trained, experienced workers at St Kilda, Port Melbourne and South Melbourne locations. 

Staff have wide knowledge and networks of all local and general services. They will work with you to assess which of these services is most suited to your needs. They will explain how the service is able to support you, and, if you wish, will make a referral on your behalf. Or, if you prefer, PPCG staff will give you the details and you will make contact with the agency yourself.

PPCG staff can support you by negotiating on your behalf with service providers, government agencies, utilities companies and other businesses to resolve any difficulties arising from issues which may include:

  • the quality or non-delivery of a service
  • waiting lists for services or housing
  • other issues where you feel unable to get your rights heard and fairly considered

Download Our Services brochure with more information.

Emergency Relief

The Emergency Relief (ER) service provides support and financial assistance for people experiencing unexpected financial hardship.

ER is available at the St Kilda, South Melbourne and Port Melbourne offices. The assistance provided varies at each location due to opening hours, staffing, facilities, funding and the needs of each client.

Financial Assistance is provided in the form of:

  • Food vouchers
  • Myki passes
  • Telephone vouchers
  • Pharmacy vouchers
  • Food Pantry Items

An appointment is required for assessment of food vouchers.

St Kilda (Postcodes 3182, 3183, 3184)
South Melbourne (Postcode 3205 & 3206)
Port Melbourne (Postcode 3207)

A Centrelink Healthcare card must be provided as confirmation of your identification and address.

Financial assistance is provided once in any six month period and maximum amounts per person apply. An Intake Worker will assess your request for assistance, which will be dependent on the circumstances of your household.

Funded by the Department of Social Services (Australia)
Funded and supported by City of Port Phillip.

City of Port Phillip logo

St Kilda

161 Chapel Street, St Kilda 3182

T: 8598 6600

F: 9537 3279

E: info@ppcg.org.au

Monday Wednesday Friday 9.30am to 4pm   

(Closed 1pm to 2pm)

Tuesday 9.30am to 1pm

Thursday 1pm to 4pm

South Melbourne

218 Bank Street, South Melbourne 3205

T: 9209 6830

E: southmelbourne@ppcg.org.au

Monday to Friday 9am to 5pm

 

Port Melbourne

333 Bay Street, Port Melbourne 3207

T: 9209 6350

E: portmelbourne@ppcg.org.au

Monday to Friday 12.30pm to 4.30pm