Information, support, referral & advocacy

This is a free, confidential service provided by trained, experienced workers at St Kilda, Port Melbourne and South Melbourne locations. 

Staff have wide knowledge and networks of all local and general services. They will work with you to assess which of these services is most suited to your needs. They will explain how the service is able to support you, and, if you wish, will make a referral on your behalf. Or, if you prefer, PPCG staff will give you the details and you will make contact with the agency yourself.

PPCG staff can support you by negotiating on your behalf with service providers, government agencies, utilities companies and other businesses to resolve any difficulties arising from issues which may include:

  • the quality or non-delivery of a service
  • waiting lists for services or housing
  • other issues where you feel unable to get your rights heard and fairly considered

Download Our Services brochure with more information.

St Kilda

161 Chapel Street, St Kilda 3182

T: 8598 6600

F: 9537 3279


Monday Wednesday Friday 9.30am to 4pm   

(Closed 1pm to 2pm)

Tuesday 9.30am to 1pm

Thursday 1pm to 4pm

South Melbourne

218 Bank Street, South Melbourne 3205

T: 9209 6830


Monday to Friday 9am to 5pm


Port Melbourne

333 Bay Street, Port Melbourne 3207

T: 9209 6350


Monday to Friday 12.30pm to 4.30pm